Syntel Neos Enterprise

Model Name	Syntel Neos Enterprise (syntel_neos)
Type	Hybrid IP-PBX / Digital EPABX
Extensions	Up to 200 (Digital/Analog/SIP - Expandable)
CO Lines	8 to 32 (PSTN/GSM/BRI/PRI + SIP Trunks)
VoIP Support	Yes - SIP Protocol (RFC 3261)
SIP Trunks	Up to 32 Concurrent SIP Calls
Display Phones	Supports Syntel Display Key Phones + SIP Phones
Technology	Advanced Digital Signal Processing with VoIP Stack
Power Supply	230V AC, 50Hz / 12V DC Backup (Dual Power Option)
Dimensions	440mm x 280mm x 88mm (19" Rack Mountable)
Weight	5.5 kg (fully loaded)
Operating Temperature	0°C to 45°C
Caller ID	DTMF / FSK Compatible
Conference	Up to 32-party Conference
Music on Hold	Built-in / External Input / USB / Streaming
Auto Attendant	Multi-level (up to 8 levels) with customizable greetings
Call Forwarding	Unconditional / Busy / No Answer / Follow Me / Sequential
Call Transfer	Announced / Unannounced / Conference Transfer / Blind
Speed Dial	Station/System Speed Dial (up to 2000 entries)
SMDR/CDR	Yes (Call Detail Records with export to CSV/Excel)
ACD Support	Yes (Advanced Automatic Call Distribution)
Remote Management	Web-based Configuration, SNMP, SSH
Multi-site Networking	Yes - Connect multiple offices via VoIP
Warranty	1 Year Manufacturer Warranty

Advanced Caller ID

Displays incoming caller number with name lookup. Supports multiple caller ID formats and call history storage.

Flexible Call Forwarding

Forward calls to extensions, external numbers, or mobile phones. Sequential and parallel forwarding options available.

Large Conference Bridge

Host up to 32-party conference calls with moderator controls, recording, and participant management.

Advanced Music on Hold

Built-in music with USB port for custom audio upload. Support for streaming audio sources.

Do Not Disturb (DND)

Individual extension DND with override options for emergency calls and manager bypass.

Multi-level Auto Attendant

Up to 8 levels of IVR menus with customizable greetings, time-based routing, and holiday schedules.

Cloud Ready

Connect to cloud-based PBX services. Support for remote extensions and branch office connectivity.

Mobile Softphone

Turn smartphones into office extensions. Make/receive office calls on mobile devices anywhere.

Advanced Reporting

Comprehensive call reports with agent performance, trunk utilization, cost analysis, and export options.

Redundant Power Supply

Dual power input with automatic failover. Compatible with external battery backup and generator.

Call Restriction

Multi-level Class of Service with time-based restrictions. Block premium numbers and international calls.

Last Number Redial

One-touch redial for last dialed number with saved number list and auto-redial on busy.

Speed Dial

Programmable station and system speed dial with up to 2000 entries. Personal and shared directories.

Operator Console

Dedicated operator/attendant console with call queue management, extension status, and call monitoring.

Advanced Call Transfer

Announced, unannounced, blind, and conference call transfer options. Call parking and pickup features.

Time-based Routing

Automatic day/night/holiday call routing. Multiple time schedules for different departments.

Extension Groups

Create extension groups for departmental hunting, broadcasting, paging, and intercom. Call pickup groups.

ACD (Automatic Call Distribution)

Advanced call center features with multiple queues, agent login/logout, real-time statistics, and skill-based routing.

Multi-site Networking

Connect multiple office locations via VoIP. Free internal calls between branches. Centralized management.

Enterprise Security

SIP security, TLS/SRTP encryption, IP filtering, whitelist/blacklist, and fraud call detection.

Call Detail Records (CDR)

Complete call logs with date, time, duration, trunk usage, extension, and cost. Export to CSV, Excel, or PDF.

Unified Messaging

Voice mail to email. Fax to email. Message waiting indication on phones and email notifications.

Least Cost Routing (LCR)

Automatically routes calls through the cheapest available trunk based on destination, time, and carrier rates.

Remote Management

Web-based configuration from anywhere. Firmware updates, backup/restore, and system monitoring via SNMP.

Syntel Neos Enterprise (syntel_neos) is a high-capacity hybrid IP-PBX system designed for medium to large enterprises that demand robust, feature-rich telephony infrastructure. Supporting up to 200 extensions and 32 CO lines, it delivers enterprise-grade communication at a competitive price point.

Built for Indian Enterprises: Syntel Neos systems are engineered specifically for the Indian market, understanding the unique requirements of large organizations - from PSUs and government offices to corporate houses. The system delivers exceptional performance even under heavy call volumes.

True Hybrid Architecture: The Neos Enterprise supports both traditional analog/digital phones and modern SIP phones simultaneously. This allows gradual migration to VoIP without replacing existing infrastructure, protecting your investment while enabling digital transformation.

Key Applications: Large enterprises (50-200 users), corporate headquarters, government offices, PSUs, BPOs and call centers, hospitals, hotels, educational institutions, and multi-location businesses requiring centralized communication.

Multi-site Connectivity: Connect multiple office locations across cities via VoIP. Make free internal calls between branches, share trunks, and manage the entire system centrally. Perfect for organizations with regional or national presence.

Call Center Ready: Advanced ACD (Automatic Call Distribution) features make the Neos Enterprise ideal for customer support operations. Features include skill-based routing, multiple queues, agent login/logout, real-time wallboards, and comprehensive reports.

VoIP Integration & Cost Savings: Connect SIP trunks to reduce call costs by up to 70%. The Least Cost Routing (LCR) feature automatically routes calls through the cheapest available trunk - whether PSTN, GSM, or SIP - ensuring maximum savings.

Mobile Workforce Enablement: Turn any smartphone into an office extension using the mobile softphone app. Employees can make and receive office calls on their mobiles from anywhere, ensuring business continuity during remote work, travel, or work-from-home scenarios.

Unified Messaging: Voice mail to email integration ensures you never miss important messages. Receive voicemail as audio attachments in your email. Fax to email support for paperless document management.

Advanced Reporting & Analytics: Generate comprehensive call reports for cost analysis, agent performance evaluation, and trunk utilization optimization. Export CDRs to CSV, Excel, or PDF format for integration with billing systems.

Scalable Architecture: Start with 50 extensions and expand up to 200 as your business grows. The modular design allows easy addition of extension cards, trunk cards, and VoIP modules without replacing the main system.

Power Backup Ready: Dual power input with automatic failover ensures uninterrupted operation. Connect to battery backup and generator for 24/7 reliability - critical for enterprises.

Remote Management: The web-based configuration interface allows system administrators to manage extensions, call routing, and features from anywhere using any web browser. SNMP support for integration with network monitoring systems.

Why Choose Syntel Neos Enterprise? Syntel is a trusted Indian brand with extensive experience in enterprise telephony. The Neos Enterprise combines reliability, scalability, and advanced features at a competitive price. With pan-India service support, Syntel ensures your communication system runs smoothly.

Included in Package: Syntel Neos Enterprise Main Chassis, Power Supply, User Manual, Configuration Software CD, RJ11 Cables (5 nos.), Rack Mount Kit, 1 Year Warranty Card.

Optional Modules & Accessories: Analog Extension Cards (8/16 port), Digital Extension Cards (8/16 port), Trunk Cards (4/8 port PSTN/GSM), VoIP Card (32 channel), Display Key Phones (various models), Operator Console, External Music Source.

For more details, pricing, or to schedule a demo, please contact our sales team. We provide free site survey, installation support, training, and AMC services across Maharashtra, Madhya Pradesh, and Chhattisgarh.

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